Complaints policy

We are committed to best practice complaint management as part of our customer-centric service philosophy.

Our Complaints Management Policy

We promote a culture that encourages feedback, and we learn from complaints in order to improve our services.

Members of the public expect high quality, timely services and decisions that are transparent and fair. We acknowledge the right of members of the public to make a complaint when their experience and/or our services do not meet their expectations or meet the standards we have established in our customer charter.

Please find the policy via the link below:

Complaints Management Policy

For any enquiries, please contact Customer Care on 1300 022 298.