Click here for the latest COVID-19 updates.

Operational updates

Providing our business partners with the latest information to support them, their clients and their families during the pandemic.

Our cemeteries and memorial parks are open for burial and cremation services and pre-arranged appointments with a COVID-safe plan in place to ensure the health and safety of all. 

Please bookmark this page and check back regularly as this page is regularly updated.  

We're here to answer your questions, listen to your concerns and find solutions that keep us all safe. For further queries, please contact: Cameron Moray Smith, General Manager Commercial (cmoray-smith@gmct.com.au), 0423 771 130.


QR codes

  • The QR code system, provided by COVID Comply, is simple to use and provides state of the art contact tracing capabilities.

  • The QR codes will be deployed to all GMCT offices, chapels and function rooms by the end of the week, and manual sign-in sheets will be available for those who do not have smartphones.

  • All visitors attending GMCT chapels, function rooms, or offices will be required to sign in by scanning a QR code using their smartphone camera.

  • The sign-in process for the Fawkner Memorial Park Tea Rooms will also transition to COVID Comply so that all GMCT visitors have a consistent experience.

  • QR codes will also be rolled out to indoor mausolea, and visitors will be asked to sign-in as an added precaution. Due to the size and number of entrance points at our mausolea, manual sign-in sheets will not be provided.

Note: Casual cemetery visitors, e.g. people visiting a graveor gathering outdoors do not need to sign in unless they are attending one of the buildings listed above. GMCT staff do not need to sign in using the QR code.


Fitted face masks

Wearing a fitted face mask is recommended indoors when attending a funeral or function at any of our cemeteries and memorial parks. However, it is not mandatory. Fitted face masks are also suggested outdoors when social distancing can’t be maintained.

Our staff will continue to carry and use marks as required. We will also continue to ask and encourage our business partners, funeral attendees and families to carry and use masks in situations where social distancing is unable to be observed.

For more information about wearing masks, please visit the Department of Health website.


New maximum capacities for GMCT facilities

There are no longer be a nominal cap on funeral attendance in Victoria.

Density requirements for our venues still apply, but we are pleased to be able to host services and functions with an increased capacity limit of 1 person per 2sq metres.

  • In the North Region, we’ve added an option to combine the function rooms at the Northern Memorial Park’s Commemorative Function Centre  and Café to accommodate larger funerals up to 134.

  • In the East Region, Lilydale Memorial Park’s Federation Chapel and foyer space can accommodate up to 107, and its Candlebark room  can accommodate 108.

  • In the West Region, all three facilities at Altona Memorial Park can accommodate a maximum of 72 people.

The maximum number of mourners per venue is detailed here, which you can share with colleagues and families.

Click here for the current chapel bookings schedule.


Paperwork

Please ensure all paperwork is submitted by close of business the day prior to the service. This includes a list of funeral attendees including mourners and staff.

Please note: if a list is provided to a church or other funeral venue, and the funeral party then proceeds to the cemetery for a burial, we will also need a copy of the list. If any mourners have joined the funeral party between the off-site service and the burial or committal, you will need to ensure the list is up-to-date. 


Funeral protocols

Our chapels are cleaned between every service. Seating plans are in place to ensure appropriate social distancing, and personal hygiene stations have been installed.

Our teams will continue to practise social distancing and good hygiene at all indoor and outdoor funerals. For outdoor services, our staff will set up, hand over to the funeral director, and stand back for the duration of the service.

Only essential equipment will be provided, and there will be no chairs provided at the graveside. Please ensure your staff are equipped to perform the duties required for indoor and outdoor services. 


Café and catering services 

The Fawkner Memorial Park Tea Rooms have re-opened for seated café service subject to social distancing requirements. Celeste Catering will continue to provide takeaway services and floristry from the Fawkner Memorial Park tea rooms.

  • Monday - Friday, 7:30am - 2:00pm

  • Saturday - Sunday, 8:30am - 3:30pm


Live-streaming

Live-streaming is available for all funeral services in the following chapels: 

  • Altona Memorial Park: Chapel of Repose, Chapel of Peace

  • Fawkner Memorial Park: Cordell, Crick and Joyce Chapels 

  • Lilydale Memorial Park: Federation Chapel 

A link to the live-stream is provided with your booking confirmation. 


Staying safe

  • Good hygiene should be practised, including washing and sanitising your hands regularly. 

  • Social distancing of 1.5m should be observed at all times.

  • It's recommended wearing a fitted face mask indoors, and outdoors when social distancing is not possible.

For more information how to protect yourself and the communities we serve, please visit the Department of Health website.