Operational updates

You and your teams can visit this page for the most up-to-date information—please add this page to your bookmarks.

GMCT remains operational

We will continue to provide burial, cremation and interment services, and will continue to maintain safe and accessible cemetery grounds. Our customer care and bookings teams will still remain fully operational, but as this situation evolves please be patient if wait times are higher than usual.

Not receiving these updates by email?

If you are a funeral director, stonemason or other business partner of GMCT, and have not received recent emails from us regarding coronavirus (COVID-19), please email corpcomms@gmct.com.au to be added to the list.

Further easing of restrictions | 26 May 2020 

Thank you to all the funeral directors and business partners we work with for playing your part to help flatten the curve and slow the spread of COVID-19.

As announced by the Premier, from 1 June both indoor and outdoor funerals will have a maximum capacity of 50 mourners (excluding funeral director/ essential staff).However, all services must comply with the one person per four square metres rule.

For all indoor funeral services at GMCT venues, this means a maximum capacity of 35 mourners (excluding funeral director/ essential staff).

The Department of Health and Human Services has clearly stated, “wakes are separate events to funerals” and gathering limits apply.

For GMCT function venues this means the maximum capacity for a function or wake is 20 people.

For more information about the new rules for funerals, please refer to the Department of Health and Human Services website.

The ease of stage 3 restrictions | 12 May 2020

Thank you to all the funeral directors and business partners we work with for doing your bit to help flatten the curve and slow the spread of coronavirus.

We know it’s been difficult, but with your assistance we are pleased to confirm the following restrictions have been relaxed:  

  • Funerals may now be attended by a maximum of 20 mourners for indoor services, and 30 mourners for outdoor services, not including the funeral director and essential staff.

  • Attendance numbers for both indoor and outdoor services cannot be combined.

Our teams will continue to practice social distancing and good hygiene. They will set up, hand over and stand back for the duration of the service. Please ensure your staff are equipped to perform the duties required for indoor and outdoor services, and continue your important role in adhering to the new restrictions.

Update on new same-day recording service for funerals | 7 May 2020

GMCT has introduced a new same-day recording service for funerals.

We have partnered with OneRoom to provide this service for all funeral services held the Cordell, Crick and Joyce chapels at Fawkner Memorial Park, Chapel of Repose at Altona Memorial Park and the Federation Chapel at Lilydale Memorial Park.

This service is available now for all funeral services booked from 8 May, 2020.

When the recoding is ready an email will be sent to the funeral director containing a link to review the recorded service and share it with the family. The link to the recorded service will be active on the same business day as the service (Monday to Friday).

Families can view, download and share the funeral service recording with family and friends who are unable to attend the service by forwarding the email link, which expires after 90 days. Funeral services recordings are available by request after the expiry date.

GMCT is working with OneRoom to install the functionality in the chapels at Fawkner Memorial Park, Lilydale Memorial Park and Altona Memorial Park for the services to be Live-Streamed.

Work is well underway with the required hardware ordered and awaiting delivery. We expect to be able to make a further announcement about when this service will be available shortly.

Update on non-funeral related cemetery visitations | 15 April 2020

Over the Easter long weekend there was some media coverage regarding cemetery visitation for reasons other than attending a funeral over the Easter long weekend, and we would like to provide further clarification for our customers.

The Department of Health & Human Services (DHHS) is encouraging people to delay visiting a cemetery, and to stay at home to stop the spread of coronavirus.

We understand that these are difficult times for all. If customers insist on visiting a cemetery, they must ensure that no more than their immediate household or two people (including themselves) are gathered. Physical distance has to be maintained by staying at least 1.5 metres apart. It is essential they comply with these restrictions.

For further information on this matter, please visit the DHHS website.

Update on managing stage three restrictions relating to funerals | 3 April 2020

Following from the Victorian Government stage three restrictions limiting funerals to no more than 10 mourners plus any essential staff or Funeral Director/celebrant; GMCT confirms that we will report any breach of this number to the police. Please ensure that your customers are informed of this limit prior to the day of the service.

For further details please visit https://www.vic.gov.au/coronavirusresponse

Update on permitted funeral numbers | 30 March 2020

The Victorian Government has confirmed that funerals will continue to have a limit of 10 mourners plus any essential staff or Funeral Director/celebrant. Please ensure you continue to prepare a guest list with your paperwork and that you inform your customers about this legal limit.

For further details please visit https://www.vic.gov.au/coronavirusresponse

Operational update #5 | 25 March 2020

  • For burials, GMCT staff will help set essential equipment only, and will leave once the service starts. They will not help with lowering of coffins and no unessential equipment will be provided (including chairs).

  • For chapel services, GMCT staff will brief funeral directors on the use of audio-visual equipment prior to the service, and step out for the duration of the service.

  • All paperwork is to be submitted by the close of business the day prior to the service in order to minimise gatehouse interactions.

  • A proposed guestlist must be submitted with relevant paperwork to help manage guest numbers.

  • No exhumations will be carried out until further notice.

Please work with your families to ensure social distancing practices are observed at all times. The Federal Chief Health Officer has acknowledged these latest measures are ‘draconian’ but, that they are ‘absolutely necessary’ to slow the spread of coronavirus.

Operational update #4 | 25 March 2020

  • All funerals scheduled to take place from 26 March 2020 onwards will be subject to a limit of 10 people per funeral.

  • Those attending a funeral will be asked to practise social distancing requirements.

Operational update #3 | 23 March 2020

  • Funerals are specifically exempt from the definition of 'non-essential services' that have been suspended. Social distancing conditions still apply.

  • The Fawkner Memorial Park Tea Rooms will be operating as a function venue only, and providing takeaway cafe service only.

  • The Northern Memorial Park Commemoration Centre cafe is providing takeaway service only.

Operational update #2 | 20 March 2020

  • Indoor gatherings must not exceed one person per four square meters.

  • GMCT are unable to accept bookings for groups exceeding these limits, and existing bookings will need to comply.

Click here for a detailed summary of the new capacities for our cemeteries’ chapels and function rooms as well as further information pertaining to this update.

Operational update #1 | 18 March 2020

Chapel service measures

  • Chapel services will be held in line with principles of social distancing, monitored by GMCT staff.

  • Chapel service booking times have been changed to accommodate more time between services so as to allow for the chapels to be cleaned and aired out thoroughly to reduce the risk of infection.

  • Double bookings will not be available, with all services being restricted to one hour only

  • Low-demand chapels will be closed from 23 March 2020 to focus resources on main chapels (Templestowe chapel and function room and Preston Mausoleum chapel)

  • The Altona Chapel of Peace will be available for function bookings only from 23 March 2020 and the Chapel of Repose will be used for funeral bookings only.

Other measures

  • Additional and increased cleaning services have been enacted at our regional offices and amenities. Sanitary products will be installed in public areas from the publication of this update.

  • Celeste Catering, our catering provider has appointed a hygiene officer to coordinate additional measures across their services and use of GMCT amenities.

  • Families attending appointments are asked to limit attendees to two people per family.

  • Saturdays and Sundays will no longer be available for consultation appointments at any site.

  • We have cancelled or deferred all planned community events till further notice.  

For more detailed information, please click here.