Caring for your memorial

Decorating your loved one's memorial is a beautiful, meaningful gesture. At GMCT, we work together with families to preserve the beauty and dignity of memorials and ensure they remain safe, peaceful places for remembrance and reflection.

Understanding memorial care

When you establish a grave, plaque or other memorial site at one of our cemeteries, you create a lasting tribute to your loved one. Many families choose to honour and remember their loved ones by decorating memorial sites with flowers, ornaments and other meaningful items.

Under the Cemeteries at Crematoria Act 2003, as the Right of Interment (ROI) holder, you have the unique right to personalise and care for this meaningful space.

GMCT is here to support you. We provide families and ROI holders with guidance and assistance to help preserve your memorial’s beauty and safety by:

  • Offering advice on appropriate memorial care

  • Letting you know if we notice your memorial might need attention

  • Connecting you with qualified professionals for any repairs

  • Performing safety checks when needed

Our approach is about partnership—preserving what makes your loved one’s memorial unique while ensuring our cemeteries remain safe and peaceful places for remembrance.


Decorating your memorial

Adding flowers, decorations and meaningful items to a memorial is a beautiful way to express love and remembrance.

To help ensure these tributes remain safe and respectful for everyone, we recommend choosing weather-resistant and sturdy items that will stay in place. Remember to be mindful of neighbouring memorials and keep decorations neatly within your loved one’s memorial space.

Our decoration guide offers thoughtful suggestions for meaningful memorial tributes.


Unsafe items

To help our regular operations and maintenance, and ensure the safety of our teams and visitors, we ask that you avoid:

  • Glass, ceramic or other fragile objects

  • Tins or aluminium cans

  • Items with sharp edges

  • Metal spikes for hanging decorations

  • Unattended candles with open flames

  • Non-standard edging, curbing, stones and bark

  • Decorative pickets, fencing or border decorations

  • Adding or moving seating and benches

  • Items that may attract pests

  • Small items that could be ingested by children or wildlife.

If we notice items that need to be respectfully addressed, we will reach out to the ROI holder/s directly.

If there is an immediate safety concern and we aren't able to reach you despite our best efforts, we may need to take protective measures by temporarily removing items. We always do this with the greatest care and respect, preserving the integrity of your memorial. If items need to be removed, our teams store them safely for at least six weeks and place signage in the memorial area asking families to contact us.


More information

Our Customer Care team is available to assist you with:

  • Questions about memorial care

  • Finding qualified professionals for memorial maintenance

  • Understanding your options

  • Guidance through unexpected situations

You can contact us by emailing enquiries@gmct.com.au or calling 1300 022 298.


Our policies

For more detailed information: